Refund & Cancellation Policy
Last updated: 17 August 2026
This policy explains how refunds and cancellations work for Edge, operated by EveryThey Co. Ltd. It mirrors the refund terms in our Terms of Service.
0114-day money-back guarantee
We offer a 14-day money-back guarantee on your first purchase. If Edge isn’t right for you, email hello@edge-tech.app within 14 days of your first payment and we’ll refund it in full. This applies to your first subscription payment or your first one-time purchase.
02After the 14-day window
After the 14-day window, payments are non-refundable. Cancelling stops future charges but does not refund the current period — there are no partial-month or partial-year refunds. You keep full access until the end of the period you’ve already paid for.
03Cancelling your subscription
You can cancel your subscription at any time. When you cancel, your plan will not renew, and you’ll continue to have access until the end of your current paid period. To cancel, use the billing options in your Edge account or email hello@edge-tech.app.
04How refunds are processed
All payments and refunds are processed through Paddle, our authorised payment provider and Merchant of Record. Approved refunds are returned to your original payment method. The time it takes to appear depends on your bank or card provider.
05How to request a refund
Email hello@edge-tech.app with the email address you used to purchase and your order or transaction reference. We aim to respond within a few business days.